Frequently Asked Questions
Q: When will my order be ready?
A: Orders placed by 6 pm will be ready next day after 3 pm, Friday before 6pm will be Monday after 3 pm, Saturday & Sunday will be ready Tuesday after 3 pm. The print schedule is on the website. Holiday Closings delay printing.
Q: How will I know when my order is ready?
A: You will receive an email when your order is ready for pickup
Q: How do I know what size to make my print?
A: Measure the area you want to put it on and decide how big or small you want the design to be in that area
Q: What size print do I need for a shirt?
A: Depends on what size shirt you want. Our recommended size chart is on the website – Adults typically 10.5”, Youth typically 8”
Q: How do I order prints of my design?
A: Go to our website, choose Direct to Film for T-shirts, choose UV for stickers
Q: Why do I get an error message for low dpi?
A: You did not create the original design large enough to have good print quality
Q: How do I fix the low dpi error message?
A: Recreate your design much larger than you actually need. You can shrink it smaller but you cannot enlarge it
Q: Why is my design printing smaller than I need it?
A: You did not enter the correct height and width you wanted after uploading the file
Q: Can I print a screen shot picture from my phone?
A: No, you won’t be able to change the size and the print quality will be bad
Q: How do I make a picture from my phone a png file with a transparent background?
A: Upload it to graphic design software and edit it – It may or may not be possible to edit
Q: Can I order from my phone?
A: It is NOT recommended to order from a phone because the phone screen makes it difficult to see the options and instructions for creating a gang sheet
Q: Can I use the reorder button on the website to order again?
A: No. The website does not save your artwork. To reprint your design, you need to create a new order and upload your design again.
Q: I used the remove background button on your website, but why does my design still have a white square background when printed?
A: Because the white square background is part of your original design, you did not remove it or make a transparent background before uploading to our site. Go back to your original design and make it a transparent background there.
Q: Can you check my order and tell me if it is correct?
A: No, We cannot see your design until it is printed. You must check it on the preview screen and confirm it before submitting to print
Q: Can you fix my design?
A: No, we do not have the capability to edit designs
Q: Can my designs print in neon colors?
A: No, the printer does not have neon ink
Q: Can I cancel orders and/or get refunds if my design is not right?
A: Once the order is placed and submitted, part of your payment is an app usage fee and credit card fee. If we have to cancel or refund the order, you will NOT get the app usage fee and credit card fee refunded since those services have already been used. This is typically 15%.